News & Updates

How to Make Sense of Your Website Performance Report

If you’re new to website monitoring, you might be a little confused about how to make sense of all that data coming your way. The team at Pingometer is here to help. Take a moment to learn about all the ways to keep track of your website’s performance with the data from your monitoring reports.

Response Time vs. Load Time


The first crucial distinction is between what’s considered a site’s load time and its response time. You’re bound to run into these two terms at least once a day as you continue to monitor your website. Load time refers to how long it takes for the entire web page to load for the user, including everything from images to ads and videos to graphics. The more content a web page has, the longer it will take to load.

Response time refers to how long it takes for the user to feel like the web page is responding to his or her request. This term is a bit more abstract in terms of performance metrics. Usually the first sign to the user that the server has responded is that the page will load all white, then the text, images, ads, and videos will follow. While it may take a few more seconds for the page to load in its entirety, response time is key in helping viewers feel engaged in the browsing experience.

Performance by Geography

Website monitoring programs like Pingometer also let you track load time and response time by geographical region. You can stay on top of how long it takes for every page to load and respond for users across the world in real time. Things will usually slow down the further away the user is from your web host’s location.

Performance by Browser

You can also monitor performance for each Internet browser. If some of your users are prone to using Google Chrome, Firefox, or Safari, you can monitor issues and problems related specifically to that browser’s interface. The more information you have about your website’s performance, the easier it will be to address issues of speed as they come up.

If you have any questions about your website’s performance report, don’t hesitate to get in touch with us via email and phone support. We’re always happy to help you make the most out of your website monitoring service.

Read More

The Most Common Misconceptions about Website Monitoring and Why They’re Wrong

There are a lot of misconceptions out there about website monitoring. If you’re still on the fence, it’s important to make sure that you have all of the correct facts. You might be under the impression that even if you monitor your website, there’s nothing that you can do about the results. Nothing could be further from the truth.

When My Site Crashes, I Won’t Know How to Fix the Problem

A website monitoring service will alert you immediately when something goes wrong with your website. But then what? If you’re not that tech-savvy, you probably have no idea how to fix your website when something brings it offline. Yet, there are a series of simple steps that you can take to pinpoint exactly where the problem occurred. You can talk to your web host to see if the problem occurred on your host’s end. If not, you can try adjusting your website’s code, deleting hefty features that could be slowing the server down, or double-checking your Domain Name System (DNS). When in doubt, you can always try a quick Google search and use process of elimination until the problem is solved.

There’s Nothing I Can Do to Improve My Website’s Performance


If your website monitoring service alerts you that your website’s speed is starting to slip, there are a number of things that you can do to improve your website’s performance. You don’t need to be a master of the Internet to learn how to optimize your website. You can try reducing the size of your images, removing any expired links, hosting media on your own site, and simplifying your website’s code.

I Can Just Open My Website to See if It’s Online


While you can click on your website to see if it’s working, that’s not a sustainable way to manage a website. You can’t click on your website a thousand times a day. Even if your website is working for you, the same might not be true for your users. There could be a myriad of problems throughout your website of which you aren’t aware. Can your customers navigate your site correctly? Are they able to checkout to complete their purchase? Are your images, graphics, or videos playing as they should be?

A website monitoring service will keep track of every function within your website, including its videos, the navigation bar, and the checkout process. Website monitoring is all about mitigating risk and staying in the know. Keep your website going strong with a third-party website monitoring service like Pingometer.

Read More

What Every Small Business Needs to Know About Website Monitoring

To no one’s surprise, small business owners also tend to be website owners. When your website is the face of your company, you need to do everything in your power to make sure that it’s as efficient as possible. Whether you’re running an eCommerce store or giving information to consumers and clients, your website is an essential, if not the most essential, component of your business. If you’ve already invested in website monitoring, here are some important considerations of which every small business owner needs to be aware.

Your Reputation Is Everything

Website monitoring is also about monitoring your online reputation. Speed, functionality, and uptime will all play major roles in what your customers think of your business. A slow website sends a message to your consumers that you don’t value their time or that you don’t care enough about your company to optimize your website.

Downtime will negatively impact your company’s approval ratings. There’s nothing more unprofessional than an absentee website. Google will also punish your company if your site is prone to errors. A poor performance report will influence the way potential investors value your company. Website monitoring is the best way to make sure that your company has a strong online presence.

Setting Up an Emergency Response Team

Even if you’re constantly monitoring your website, errors are bound to occur. Make sure that your company is investing in an emergency response team that can devote themselves entirely to fixing bugs and other issues as they pop up. Time is of the essence when it comes to downtime. Your IT department or web design team is your last line of defense when your reputation is on the line.

Keep an Eye on the Competition

If you’re wondering how fast your company’s website should be, just take a look at your competitors. A faster website usually leads to more business and revenue. Check out your competitor’s’ website and see how fast it takes the page to load. If your site is slower, you need to do everything you can to improve its performance.

Stay ahead of the competition with a third-party website monitoring service. Pingometer has everything you need to stay on top of your website’s performance. Sign up today to take your business to the next level.

Read More

The Monitoring Tools Every Website Needs to Succeed

Choosing a website monitoring service is one of the most important decisions that you can make as a website owner. You need to make sure that the company you choose is fully equipped to meet your needs as a client. The strength of the company comes down to the quality of services they provide, their customer service support team, and the kinds of features available to clients. Monitoring your website is not enough. You need to have access to the right kinds of data, the right features, and a reliable support system when things go awry.

Smart Alerts

Every website monitoring service will have a way of contacting you when your website goes down. But the right monitoring service should be able to contact you on your terms, whether it’s by text message, email, or social media. The same goes for the rest of your team. Life happens fast. Your monitoring service needs to be able to contact you in a variety of different ways when something goes wrong with your website.

Performance by Geographical Location

Monitoring your website’s speed and performance is one of your top priorities as a website owner, but one size does not fit all. The speed of your website will vary widely based on your users’ location. The online marketplace is becoming increasingly globalized. If you have users all over the world, you need to stay on top of how your website is performing at different geographical locations. If some of your users in Asia, Europe, or South America are having a difficult time connecting to your site, you can focus on connectivity issues related to that specific location.

Performance by Browser

The same is true for web browsers. Your users are likely logging on to the Internet using a variety of different applications, such as Google Chrome, Safari, and Firefox. Your website’s performance can vary greatly depending on the type of browser that’s being used. A quality website monitoring service should tell you how well your website is performing across multiple web browsers.

Reliable Customer Support

The most important feature that you need as a website owner is a trustworthy customer support system. When an issue pops up with your monitoring service, you need to be able to reach someone who can fix the problem in a timely fashion. Your monitoring service should make itself available to you with both online and phone support. No one wants to be put on hold when the fate of his or her website is on the line.

Get all of these features and more from Pingometer, the most trusted name in website monitoring. Sign up for free today!

Read More

What to Do When Your Web Host Fails

As a website owner, some things are beyond your control. Poor web hosting services are responsible for a majority of website outages. When your web host fails you, there are a number of steps that you can take to prevent further mishaps. The first step is to make sure that your web host is a part of the solution, not another problem that needs fixing.

Address the Problem

If you suspect that your website is down because of your web host, call the customer support line immediately. Chances are that the company is already aware of the issue and is working on getting things fixed. Try to gauge why the problem happened in the first place and whether or not it can be prevented in the future. If you’re less than satisfied with the way the company handles the issue, it might be time to switch to a new host.

Keep Track of Downtime

If downtime becomes a continuous problem with your web host, you need to keep track of how much your website is losing out. Most web hosts will have you sign a service level agreement that guarantees your website a certain amount of uptime. If your web host violates that agreement, you can try to hold them accountable. Use your uptime reports as proof that your web host didn’t hold up their end of the agreement. Depending on the nature of the service level agreement, you could be entitled to a refund or a discount on services.

Make an Upgrade

Your website is too important to continue working with a faulty web host. If you suspect that your web host has been unfair to you, you need to start looking for an alternative. Before you make the switch, do a bit of research on the company in question. You can search for online reviews from other website owners. Make sure that the company offers certain features, including quality customer support, security and data protection, and an easy-to-use interface.

It’s important that you always use a third-party website monitoring service that exists separately from your hosting provider. Those uptime reports will come in handy if you suspect foul play on the part of your web host. Pingometer offers complete accuracy in all uptime/downtime reporting. Sign up today to hold your web host accountable for a lapse in service.

Read More