News & Updates

You Have a Website Monitor. Now What?

You realized you can’t sit around 24/7 and continuously click through different pages of your website to make sure it’s functioning correctly. So, you brought on a website monitoring service, like Pingometer, to do it for you. Good for you. Now that you have all the pieces in place to make sure your customers can access your site at anytime from anywhere in the world, it’s time to discover what all the numbers mean.

You will find that Pingometer, widely accepted as the top website monitor company, not only offers the five essential tools you will need to gauge your website’s performance, but they also offer detailed reports that will help you build your customer base and create strategic plans for the future of your company.

Ask the Questions

There are certain questions to ask before selecting your website uptime monitoring service. Some things are free for a reason – what is the service lacking? Let’s take a look at some of the basics of site monitoring so you can decide what works best for your business.

  • How often will my site be monitored? Most companies allow you to set a gauge from one minute to one hour on how frequently you would like your website to be checked.
  • How many monitors will check my website? Depending on the service package you choose, you may have one to 50 monitors in place to review your website.
  • Where are the monitors located? Companies like Pingometer pride themselves on being able to offer their clients monitors in a variety of locations. The different locations give insight into how your website performs in different parts of the world. In addition, even in extreme situations such as a natural disaster, multiple monitors in different locations means your monitoring service never stops.
  • Is SSL verification offered? If you operate an ecommerce site, this is crucial to your monitoring service. Secure Socket Layer (SSL) is an encryption system that aids in protecting the privacy and information of your customer’s data during the exchange between a customer and a website.
  • Are detailed reports available? Without the information collected by the website monitoring service, you can’t make the necessary changes to better your website and the user’s experience.
  • Reading the Reports

    You can depend on Pingometer for reports that detail historical uptimes, response time, browser and geography metrics and much more. If all you get from your website uptime monitor company is a phone call when things go wrong, you’re in desperate need of an upgrade. It’s important to know that website improvement doesn’t begin with a complete crash, that’s why your reports will include average uptime and speed metrics across all monitors.

    Understanding the Analytics

  • Outages/Downtime – the number of times your site experienced an outage of any kind.
  • Uptime – the percentage of time your site was up and available.
  • Failed Checks – the number of times the website failed to respond when Pingometer tried to access your website.
  • Page Download – the average amount of time it took for your website pages to download during the reporting period.
  • DNS Lookup – the amount of time it took Pingometer to get a reply from the DNS lookup process.
  • Response Time – the average amount of time it took your site to respond to the server.
  • Now That You Know

    Once you receive the reports each month, you can decide if there are any areas of your site that call for immediate attention. You may notice the page load times are extremely high, prompting you to examine the script and images on those pages to see how to minimize the page size for a better user experience.

    You will see over time, the reports and the changes you make to your website create a chain reaction. You review the reports and make changes that better your website for customers, in turn the customers are more likely to return, ultimately bettering your bottom line.